Boston King Espresso : Policies for Return, Cancellation, Warranties, and Shipping

Manufacturer Warranties

All machines come with a one year manufacturer warranty on parts and labor. Factory warranty will be avoid if malfunction was caused by damage to the product by accident, misuse, or use on frequency or voltage other than marked on the product and/or described in the instructions, abuse including tampering, damage in transit.

Cancellation of Orders

Orders can be canceled at no cost to you if the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a canceled item has not yet shipped. If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore, we strongly recommend that you purchase insurance from the courier for returned items. Canceled orders that have shipped must be returned unopened.

Return policy

If for any reason you are not satisfied with any machine you purchase from Boston King Inc, you may return it within 30 days for a full refund. (Coffee can not be returned.) However, any of items can not be returned after 30 days of purchase. Returned items must be in new condition, with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box. If any of these items are missing, you will be charged a 20% re-stocking fee, with 30 % used item fee. To return an item, you must contact us via email within 30 days of purchase to obtain a RMA (Return Merchandise Authorization) number. You must ship returns via a courier that provides tracking, and provide Boston King Inc with the tracking number. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore, we strongly recommend that you purchase insurance from the courier for returned items. Coffee can not be returned. Premium shipping (next day, 2nd day, etc) charges are non-refundable.

Shipping by UPS

All items are shipped either with UPS or Freight lines (depending on weight/size). All items will be shipped via UPS except 2, 3, 4 group espresso machines. In most case, your ordered item will be shipped within 2nd day. It usually takes 4-7 delivery days. Check out UPS map.

The General representation of UPS Ground transit times from us.

Shipping by Freight lines

Espresso machines having more than two group will be shipped by Freight lines and it will take 7 to 15 delivery days. (depending on area and terminal location). Shipments via freight lines are shipped door to door.

Our staff packages each item carefully. However we can neither accept responsibility for crating and packaging performance, nor damage to merchandise after it leaves our warehouse.If damaged is sustained during shipment, we will be happy to aid you with handling the damage claim with the freight carrier, however the filing of damage claims with the freight carrier is the sole responsibility of the customer. Check out guidelines for damage.

IMPORTANT NOTE: DAMAGE TO MERCHANDISE MUST BE DOCUMENTED WITH FREIGHT CARRIER BEFORE DEPARTING YOUR LOCATION AND IMMEDIATELY REPORTED TO FREIGHT CARRIER'S CLAIMS DEPARTMENT

Guidelines for damage

Care is taken when packing your order and all equipment is inspected before shipping, but on occasion a shipment may be lost or damaged in transit. At the time your shipment is received, it is your responsibility to follow these guidelines. Before you sign the delivery receipt (or bill of lading), and before the driver departs:

Verify the number of cartons.
Open, unpack and thoroughly inspect your shipment for any damage.
If damage or shortages are discovered, you must make a notation on all copies of the freight bill describing the damage or shortage in detail.
It is your right to refuse any shipment that shows signs of damage or shortage at the time of delivery.
Your signature on the delivery receipt is an acknowledgement that the shipment was received in good condition and without damage or shortage.
If the driver demands to leave before all portions of your shipment have been inspected, note on the delivery receipt (near your signature) that the driver would not allow for inspection.

If concealed damage is discovered:

Save all shipping cartons and packing materials.
Immediately request an inspection by the carrier and file a freight claim.

If packing materials are not saved, your opportunity to recover damages will be restricted. Failure to follow any of the above mentioned guidelines will also restrict your ability to return merchandise or file a claim for damages.The freight carrier is responsible for loss or damage. All shortages or damaged deliveries must be telephoned to Bostonking within 2 days of receipt of shipment. Bostonking cannot be held responsible for damaged merchandise that is signed for as free and clear of damage.